Contact

For support, billing, API access or a security report, email support@compressgif.net.

Include the account email, job id, API route or browser action, and the time of the issue. Do not send private GIF files unless support explicitly asks for them.

For a browser-tool problem, include your browser and device, approximate file size, dimensions if known, selected mode and the error message. Say whether you selected a local file or imported an HTTPS address. A failed URL import may be caused by the image host’s cross-origin policy.

For an API or MCP issue, include the job id, HTTP status, machine error code, approximate request time and whether you used REST or MCP. These details help distinguish an input problem from a credit limit, queue delay or expired download link.

For billing or refund questions, include the account email, plan and order or payment reference. Do not send API keys, passwords, full card details or private GIFs. If an example is necessary, use a non-sensitive file that reproduces the issue.

If you report a security issue, describe the affected page or endpoint and a minimal reproduction. Avoid including another person’s data in the report. You can use the same support address for privacy or account-data requests.