Contact
For support, billing, API access or a security report, email support@compressgif.net.
Include the account email, job id, API route or browser action, and the time of the issue. Do not send private GIF files unless support explicitly asks for them.
Browser tool
- Browser, device and time of the issue
- Approximate file size, dimensions, mode and exact error
- Local file or URL import; image-host CORS can block imports
API or MCP
- Job id, endpoint and approximate request time
- HTTP status and error.code, without the API key
- REST or MCP; whether the task is pending, failed or the link has expired
Billing
- Account email, plan and order or payment reference
- What you expected and what happened
- No passwords, API keys or full card details
Security or privacy
- Affected page or endpoint and minimal reproduction
- Use non-sensitive examples; exclude other people’s data
- For account-data requests, identify the account by email